Below are a few frequently asked questions.

Q: When did the program start?

A: Shelter enrollment began December 2019 and donations were initiated during the month of February 2020.

Q: How many shelters / foodbanks are currently enrolled in the program?

A: As of this writing there are 269 enrolled entities.

Q: How do donations work?

A: Donations are essentially a voluntary transfer of food points sent by our customers, into the accounts of our enrolled shelters or foodbanks. Once a donation is made to a shelter's  account, an email notification will be sent to the email address that was provided when the  shelter enrolled. Shelters may then login to their Betty Mills account and add food or beverage items to their shopping cart and use the donated points as currency at the checkout. There are hundreds of food and beverage selections to choose from.

Q: When can we expect to see donations?

A: To date there have been approximately 3,000 individual donations totaling ~$60,000.  You should begin to see donations soon after registration.

Q: Can our entity use our donated points in exchange for anything other than food or beverages?

A: At this time points may only be exchanged for food or beverages. That may change in the future.

Q: We are not a shelter, but we provide services and support to shelters in our community.  Can we still participate in the program?

A: Yes, but in a slightly different way.  We wouldn't be able to enroll you as a Betty Mills registered shelter, however as you make purchases for any supplies at BettyMills.com,  your entity(s) would earn generous food points in your account that you can donate to any of our our registered shelters.  You can also invite the shelters you support to enroll in our shelter program. Once enrolled you can donate your food points to them, which they can redeem for free food and beverages.   No strings attached ! 

Q: Can our shelter earn additional points if we purchase our regular supplies from Betty Mills, such as PPE, toiletry, bedding, first aid, food, office, medical or sanitary supplies?

A: Yes.  Any purchase made by your entity entitles you to earn additional points just as other Betty Mills customers earn points.  Just be sure to login to your account first.

Q: We are donor funded. Can our internal donor network transfer their earned points to our entity when they purchase necessary shelter supplies on our behalf?

A: Yes.  Simply remind them to transfer their points to your entity once they are received.

Q: How can I find products that we can use to earn more points?

A: You can search over 150,000 products at BettyMills.com or you can visit our Homeless Shelter Supplies page below:

https://www.bettymills.com/best-supplies/Homeless-Shelter-Supplies

Q: Can our various related shelter entities transfer points between themselves?

A: Yes. In your MyAccount page locate the link to ‘Transfer Donations’. Your MyAccount page can be found here: https://www.bettymills.com/users/myaccount

Q: Who pays for shipping?

A: The Shelter pays for shipping under $250 of redemptions. Above that the shipping is free for the food or beverages. 

Q: Am I able to connect with other Shelters enrolled in the program?

A: YES !  We have created a community forum just for this purpose.  Use your shelter login email to sign up at the link below to access the forum and introduce yourself.

https://healthforum.bettymills.com/category/bettys-homeless-shelter-forum

Thank you for being a part of our program.  Should you have any questions, please let us know!

                                                            Betty Mills Registered Shelters